Technical Account Manager

Company Description

3dEYE is a leading pure cloud video AI analytics monitoring platform that requires no additional server or bridge purchase. 3dEYE platform is camera-agnostic and includes an administration, live video monitoring, video management portal, AI-powered analytics, and billing portal. With 3dEYE, systems integrators, IT companies, and telcos can create their own turn-key business and offer cloud VSaaS solutions instantly. The platform enables users to deploy multi-site cloud-based live video monitoring and connect tens of thousands of cameras in a matter of days. By leveraging the power of AI analytics and AWS cloud processing benefits, 3dEYE offers top security, reliability, redundancy, minimum latency, unlimited scalability, and cost-effectiveness. We envision a future where security operations are proactive, leveraging cutting-edge technology to ensure safety, efficiency, and rapid response. We aim to empower security professionals with seamless web tools, proactive AI-driven security measures, and advanced automation workflows for smarter live video monitoring and investigations.

Role Description

We are seeking a TechnicalAccount Manager for Latin America to join our growing team. This remote, full-time contract role requires a professional who can seamlessly bridge technical expertise with customer success. The candidate will play a key role in sales presentations, onboarding new customers, troubleshooting technical issues, delivering training, and ensuring overall client satisfaction.

Key Responsibilities

Provide technical and product expertise to support both pre-sales and post-sales activities
Address product-related questions and resolve technical challenges
Educate prospects and clients on product features, highlighting their business value
Monitor client accounts to ensure optimal usage and performance of the 3dEYE platform
Lead and coordinate regular tactical operations reviews with client teams
Act as a liaison with the product and tech support team to resolve escalations and log feature requests
Build and nurture strong, positive relationships with client stakeholders
Collaborate effectively with all teams to drive organizational growth
Identify, replicate, and document software defects using the appropriate tracking system
Conduct quarterly business reviews and facilitate training sessions, including certification program
Occasional travel to customer sites or international trade shows.

Qualifications

5+years of experience in the video surveillance or monitoring industry.
3+years in account management, sales engineering or customer success roles within video solutions providers.
Strong knowledge of network architecture and IP camera technologies.
Excellent oral and written communication skills in Spanish; functional proficiency in English.
Proven ability to align client business requirements with product capabilities.
Exceptional interpersonal skills and customer-relationship management.
Strong analytical and problem-solving abilities.
Highly organized, with the ability to manage multiple priorities and meet deadlines.
Self-motivated and able to work independently in a remote environment.

What We Offer:

A dynamic, supportive, and innovative work environment.
Stable, multi-year contract.
Paid time off
Global work-from-anywhere policy
Opportunities for continuous professional growth.

Howto Apply

If you meet the qualifications and are excited about this opportunity, please send your CV and a brief cover letter outlining your technical account management and customer success experience in the video surveillance industry to HR@3deye.me.

Important: Applicants must have at least 5 years of experience in the video surveillance or monitoring industry to be considered.

We sincerely appreciate your interest in joining 3dEYE. Only shortlisted candidates will be contacted.

Apply