Support

Frequently Asked Questions

Need something cleared up? Here are our most frequently asked questions.

How do I change my password?

Follow the link under the “Forgot your Password?” on the login screen and follow the prompts. You should receive an email with a password reset link shortly.

Features and How-to's

Can I setup a delay for alerts and receive one email with a list of all events over some period of time, rather than receiving an email upon each event?

Are audit logs / Performance logs / Debug logs / Alert / event / exception logs available?

Can I limit what cameras a specific user can watch?

Can I create multiple users?

Can I combine cameras into groups?

On what operating system does the application run?

How do I change my password?

Can I save video clips to my computer?

Can I set limits?

When do you delete my data?

How many cameras can I connect?

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

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