Platform Updates: April - May 2025
🎧 Newsletter Recap
Listen to a brief two-minute summary of the April and May platform updates. A quick and easy way to stay informed.
From AI to ALPR: What We Showcased at TMA Mid-Year
We’re honored to sponsor this year’s Monitoring Association education programs at the 75th Annual, OPSTech and Mid-Year. At the Mid-Year Event we spoke on Leadership and Technology Days and presented 3dEYE tech stack for live video monitoring during the tech demo session. This 8-minute overview showcases 3dEYE’s core capabilities including real-time AI analytics, seamless camera onboarding, instant event search, ALPR, and ultra-low sub-second latency streaming. Built for integrators, LVM/RG monitoring stations, IT providers, and telecoms, 3dEYE runs fully in the cloud with no on-site hardware. Watch the full demo in action.
Watch the Platform Demo
🔧 New Integration Alert: 3dEYE + Patriot
Now you can push real-time alerts from selected 3dEYE-connected cameras directly into the Patriot monitoring system using secure webhook-based integration. This enables faster incident response, automated event routing, and tighter collaboration between platforms.
Ready to set it up? Our Knowledge Base article walks you through each step—from configuring camera-level and role-based integration settings to customizing event triggers and payload delivery.
Optimize your monitoring workflow in just a few clicks.
Integrate with Patriot
Managing Thousands of Cameras? We Just Made It Easier
We’ve refined the admin portal experience to support faster loading and smoother navigation, especially for users managing accounts with large volumes of cameras, users, and locations. These changes help reduce wait times and keep your day moving. Talk to our team about how these updates can improve your daily operations.
Go to Admin Portal
Gateway Firmware Update Boosts Network Support
The latest firmware release for 3dEYE gateway improves how the system connects in environments where IPv6 is not permitted. This enhancement ensures your devices remain accessible and stable, even in networks with stricter configurations. We’ve made changes under the hood so your system runs smoothly with fewer hiccups. Discover more in the updated Gateway FAQ.
View Gateway FAQ
Faster Alerts = Stronger Monitoring
We’ve rolled out a major upgrade to our analytics engine, delivering faster and more responsive object detection. These improvements enhance alerting speed and overall performance across live video monitoring and remote guarding operations. Connect with our team to explore how this can strengthen your security workflows.
How to Fix Live Stream Access Issues Behind Firewalls
If you're having trouble viewing live streams on networks with firewalls or strict proxy settings, our updated troubleshooting guide outlines how to restore access. Learn how to adjust settings, switch to different protocols, and ensure seamless video viewing even in restrictive environments. Start fixing streaming issues today.
Fix Streaming Issues
Stay Aligned and Synced: Video Wall Updates for Better Monitoring
We’ve improved the layout of the Video Wall to ensure interface elements stay aligned and display correctly across all supported languages. These updates include camera status syncing and overall usability. Whether you're monitoring in English, Spanish, or French, the experience is now consistent and smoother. Explore how to set up your own Video wall here.
Fewer Errors, Smoother Workflow for IMMIX Integration
Managing integrations just got easier. We’ve added a helpful tooltip to guide you through entering the Integration ID, restricted input to numeric values only, and made updates easier to apply. These refinements reduce errors and improve the user flow when adding or editing IMMIX-related fields. As a result, users can now complete integration tasks more quickly and with greater confidence.
Review Integration Updates
New Partner? Learn to Navigate 3dEYE Platform Quickly and Confidently
Our updated onboarding guide walks new partners through setting up customers, adding cameras, and navigating all core 3dEYE tools including the Admin Portal with Billing Module, NextGen Monitoring Portal, Video Wall, and Video Portal.
Clear instructions and video tutorials are now live to help partners get started with confidence. Don’t forget to request our Partner Marketing Kit to help you promote your new offering with ready-to-use materials and resources.
ISC West 2025 Highlights: 3dEYE Ecosystem of Partners in Action
At ISC West 2025, 3dEYE spotlighted the future of live video monitoring. From AI-powered analytics and cloud-based surveillance to autonomous drones and robotic response systems, the shift in tech was clear. We also showcased innovations from key partners helping power this evolution.
Check out our quick video walkthrough to see everything we presented and get inspired by the cutting-edge solutions shaping tomorrow’s security landscape.
Watch the ISC West Recap
🌇 Alarm Station Upgrade to NextGen Monitoring Portal
Please note: Alarm Station legacy version is fully transitioning to a more advanced NextGen Monitoring Portal by August 30th 2025. NextGen is designed for efficient AI-driven live video monitoring, remote guarding, incident management, and reporting. For more information, please contact sales@3deye.me
Please check out the latest 3dEYE Knowledge Base updates:
- Reset Password On A Gateway
- Instructions for New Partners, First Steps and How To's
- How to Set a Static IP Address on the Gateway via SSH or Direct Access
- How to Resolve No Live Stream for Network With Restrictions
- How To Add Dahua Using P&P Method
- Setting Up 3dEYE Gateway Using Your Own Raspberry Pi Board
Have questions? Either respond to this email or contact us at info@3deye.me
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